Snapchat's User Base Is Officially Declining Snapchat's latest earnings report The company lost 3 million daily users by the end of June. The decline comes in the wake of Snapchat's recent redesign, which was received poorly by users. CEO Evan Spiegel even admitted that the redesign was partially to blame for the company's shrinking user base. Evan Spiegel, in prepared remarks via 'Gizmodo'